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Maintenance and Support
Ethrix provides a comprehensive support package incorporating an extensive range of essential services to meet the requirements of your business critical systems.
Ethrix Support packages are flexible and can be adapted to meet your specific needs:
- Remote maintenance services during the standard work week (Monday to Friday, 8:00 a.m. to 5:00 p.m.).
- 24x7 remote and on site maintenance services.
- Proactive and preventive maintenance and on line monitoring.
Ethrix Maintenance and Support Building Blocs
- Maintenance procedures from the initial call all the way to resolution reporting.
- Support team of expert engineers assuring quick response whenever remote or on site service is required.
- Central coordination of tasks allows customers a single point of contact for all service needs, including hot line service.
- Provision of new releases that grant customers access to performance enhancements for platform and applications.